- Mozambique’s state owned electricty utility, Electricidade de Moçambique (EDM), has launched a mass connection and simplified procedure project for new consumers across the country.
Under the new approach, which is much more simplified and automated, EDM teams will inspect neighbourhoods to compile data about power needs by household. Using smart technology via mobile phone
, clients can request new connections instead of having to apply at their local EDM office ånd then wait for an EDM official to come to their homes.
Speaking after the launch of the project, Francisco Inroga, the EDM Executive Administrator for Commercial, Distribution and Computing Services, said that the move will reduce the amount of time clients wait for the new connections to be established.
He added that the company wants to fast-track electricity contracts and bring EDM even closer to the consumers. EDM also wants to reduce the bulk of complaints as a result of pending contracts.
“This is a government initiative, through which we want to ensure mass electrification. EDM wants to meet clients’ expectations through the establishment of direct contracts on the ground, without any need for them going to the company,” he declared, adding that EDM wants to connect, by the end of 2030, about 320,000 consumers every year.
Issufo Somar, the EDM Commercial Director, explained that under the previous approach clients would wait about seven to 15 days to establish an electricity contract, but after the new procedure the process will be concluded within a few minutes.
“The great advantage is the reduction of bureaucracy and it is also comfortable for the clients who no longer have to move and will receive the contract the next day. Furthermore, clients can purchase power in less than an hour,” Somar said.
Author: Bryan Groenendaal
Source: AIM
